Return and Refund Policy
This Return Policy explains under which conditions products related to Tensovar purchased from Dryxalonshyx may be returned and refunded, in line with applicable consumer protection laws.
Geographic scope
This return policy applies to purchases made through this website, which is primarily directed at consumers in Germany and the European Economic Area. Rights and procedures may vary by jurisdiction; the following describes our approach in line with EU and German consumer law where applicable.
Topic and product type
Tensovar is a dietary supplement (food supplement), not a medicine. Returns and refunds are handled in accordance with applicable consumer and distance-selling rules. Our presentation of the product and any related advertising is intended to comply with relevant standards, including Google Ads policies for dietary supplements.
Right of withdrawal for consumers
If you are a consumer within the meaning of applicable law and have purchased Tensovar products by distance selling, you may have a statutory right of withdrawal within a certain period, usually fourteen days after receipt of the goods. The exact conditions, withdrawal period and instructions are set out in the information provided at the time of purchase.
Exclusions and limitations
For reasons of health protection and hygiene, the right of withdrawal may be excluded or may expire early for products where the seal has been broken after delivery, if this is foreseen by applicable law. Opened or partially used food supplements may therefore not always be eligible for return unless there is a defect or another statutory right applies.
Defective or incorrect products
If you receive a damaged, defective or incorrect product, please contact us without undue delay using the contact options provided on this website. We will examine the case in line with statutory warranty rights and provide information on the next steps.
Procedure for returns
To facilitate the handling of returns, please follow these general steps:
- Contact us via the contact form on this website or via one of the email contacts provided to explain the reason for the return.
- Provide order details such as order number, date of purchase and the product concerned.
- Wait for our confirmation and any specific instructions before sending any products back.
Where legally required, you may also use the model withdrawal form provided at the time of purchase.
Refunds
Where a return is accepted under the applicable rules, we will process the refund using the same means of payment that you used for the original transaction, unless agreed otherwise. Any reimbursement will be made after we have received the returned goods or evidence that you have sent them back, subject to legal provisions.
Contact for return questions
If you have questions about this Return Policy or your rights, you can contact us using the contact form on this website. You may also write to the following email contacts, specifying “Return enquiry” in the subject line:
Email contacts: info@dryxalonshyx.world, contact@dryxalonshyx.world, support@dryxalonshyx.world, help@dryxalonshyx.world